Technical Support Level 1

Job Description: Technical Support Level 1

Key Responsibilities:

* Provide first-level support to customers, resolving their inquiries, issues, and technical concerns promptly and professionally.

* Utilize MS Office tools and other software applications to effectively assist customers and document interactions.

* Proactively identify and escalate complex issues to higher tiers of support or relevant departments as needed.

* Collaborate with team members to ensure seamless operations and maintain high-quality customer service standards.

* Utilize ticketing systems such as JIRA to track and manage support tickets efficiently.

Job Requirements:

* Excellent communication skills, both verbal and written, to interact with customers and team members effectively.

* Comfortable working on rotational/odd shifts to ensure round-the-clock customer support.

* Previous experience in the iGaming industry is a bonus.

* Familiarity with JIRA or other ticketing systems is highly advantageous.

* Proficiency in MS Office tools for documentation and data management.

Schedule:

a) Monday-Friday, 21:00-05:00

b) Monday-Friday, 23:00-07:00

If you are interested in this position, please submit your CV at: [email protected] with the Subject Line: Technical Support L1 including the schedule you are looking to apply.

Once you send us your CV one of our team members will reach out to you within 24 hours.

Regards,
Coding Lab Team