Customer Relationship Manager, Trainee Customer Relationship Manager

Customer Relationship Manager

Location: Kosovo (Office based)
Salary: €600 – €900 Gross

About the Company:
Solace Management Ltd is a UK-based property management firm offering a comprehensive digital solution for estate agents, covering accounts, maintenance, inspections, and compliance.

Role Overview:
We are seeking a proactive and client-focused Customer Relationship Manager to oversee client interactions and ensure high levels of customer satisfaction across our UK property portfolio. The role involves acting as the primary point of contact for clients, ensuring seamless communication and efficient service delivery.

Key Responsibilities:

• Act as the primary point of contact for clients and tenants 

• Build and maintain strong, long-term client relationships 

• Respond to inquiries in a timely and professional manner 

• Manage bookings, communications, and service requests 

• Coordinate with internal teams to resolve issues effectively 

• Monitor client satisfaction and handle complaints and escalations 

• Maintain accurate records in CRM systems 

• Drive client retention through high-quality service 

• Upsell relevant services to existing clients 

Qualifications & Skills:

• Experience in customer service, client relations, or account management 

• Strong communication and interpersonal skills 

• Excellent communication in English 

• Ability to multitask and manage time effectively 

• Problem-solving mindset with a customer-focused approach 

• Familiarity with CRM or property management systems (preferred) 

• Ability to work independently in a remote environment 

Offer:

• Starting salary: €600 Gross, increasing up to €900 Gross after a 6-month probation period 

• Working hours: Monday to Friday, 08:30 AM – 05:30 PM (UK Office hours) 

• Company phone and work-related expenses covered 

• Opportunity to work with an international company 

• Training and career development opportunities 

Application:
Interested candidates may send their CV to [email protected]. Only shortlisted candidates will be contacted.

Trainee Customer Relationship Manager

Location: Kosovo (Office Based)
Salary: €300 Gross

About the Role:
We are looking for a motivated Trainee Customer Relationship Manager to support client communication and service delivery. This role is ideal for candidates seeking to begin a career in property management, with full training provided.

Key Responsibilities:

• Assist with client and tenant communication 

• Handle inquiries and service requests 

• Coordinate with internal teams 

• Maintain accurate system records 

• Support issue resolution and complaint handling 

Requirements:

• Good communication skills in English 

• Willingness to learn and develop 

• Basic organizational and multitasking abilities 

• Ability to work remotely 

Offer:

• Full training provided 

• Working hours: Monday to Friday, 08:30 AM – 05:30 PM (UK Shift) 

• Career growth opportunities 

Application:
Interested candidates may send their CV to [email protected]. Only shortlisted candidates will be contacted.