POSITION:               Operations and Customer Support Agent

REFERENCE:            SX-26-018

CITY:                           Pristina

PAY:                            600€

staffiX is a company specialized in the field of recruitment and selection of staff. We’re looking for a communicative and detail-oriented Operations and Customer Support Agent to join our client’s Hotel Management Industry. Their main responsibility will be to communicate with clients, assist with bookings, respond to inquiries, and ensure a smooth and positive guest experience.

RESPONSIBILITIES:

Communicate with clients through different channels, providing information, confirming bookings, and assisting with requests

Manage guest supplies, cleaning materials and keep the inventory organized and stocked

Respond to inquiries in a timely and professional manner to ensure a smooth client experience

Coordinate check-in and check-out processes and support clients with any related questions

Monitor reservations and payments, ensuring all details are accurate and up to date

Coordinate with the internal team regarding apartment readiness, cleaning, and maintenance needs

Collecting cash payments from apartment residents and maintaining accurate records of all transactions

Handle daily operational requests and address client concerns professionally, working to resolve issues quickly and effectively

QUALIFICATIONS and SKILLS:

Experience in reception, customer support, or housekeeping roles is considered an advantage

Excellent communication skills in English and Albanian, in both written and oral

Excellent knowledge of maintenance services

Strong organizational and time management skills, with the ability to multitask and solve problems effectively

Very good customer service and communication

OFFER:

Salary of 600€ Net

Working hours 14:30 to 22:30, from Friday to Tuesday (days off: Wednesday and Thursday)

Phone number with its expenses

Opportunity to work in company that recognizes employee values

Work in an environment where you’ll have endless opportunities to learn and grow, with the possibility of covered trainings

APPLICATION:

Suitably qualified and skilled candidates wishing to become member of our team are invited to submit applications until 11.10.2026. Only shortlisted candidates will be contacted for an interview.

APPLY NOW