Join Butler Hospitality Team!
Location: Butler Office in Prishtinë
Working Schedule: The Application Support Specialist will cover a working schedule from 22:00 - 06:40 on the weekends, with possibility to work on weekdays sometimes only if needed.
Type: Part - time
Open positions: 1
Short intro about Butler Hospitality in Kosovo
Butler Hospitality in Kosovo is part of the Butler Hospitality Corporation in New York.
Butler brings incredible, accessible room service to thousands of hotel rooms throughout the United States.
In Kosovo, the team offers technical support to the company's operations contributing to the overall aim of the company, which is for guests to have a digitalized hospitality experience. The ambitious team consists of Software Developers, QA Engineers, Designers, Customer Service, Operations and Accounting.
We are looking for an Application Support Specialist that will be part of the overall Engineering team.
What are we looking for?
The Application Support Specialist will be responsible for handling 1st level support inquiries for our internal teams. You will work closely with the Product team to become an expert user for our applications. Additionally, you’ll work with Engineering to understand common issues and resolution procedures.
As the first level of support, you’ll be expected to answer and document basic usage questions and troubleshooting procedures, and understand when issues need to be escalated and to whom.
What are App Support Specialist duties?
What is needed for this role?
Perks of the job
We welcome your application in this link https://forms.gle/cqt4b3zMvcoZxZM39
Application is open until 26.01.2022. Only shortlisted candidates will be contacted.Shpallja ka skaduar