Job Posting

Bilingual part-time Online Exams Invigilator

1. Are you interested for a second job in the afternoon?

We have a great opportunity for you to start earning something extra! We are looking for someone who is interested in joining our team of Online Exams Invigilators and who is fluent in both English and Spanish. The job requires someone that is attentive and willing to work in the afternoon. 

1. What does a PECB Online Exams Invigilator mainly do?

We at PECB offer a wide variety of certification schemes. For a customer to obtain a certificate, he/she is required to complete a certification exam first, and that while remotely being invigilated by one of our Online Exams Invigilators.

The purpose of the position will be also to promote and improve our customer service values by offering high-quality service before, during, and after customers complete their online exams with us.

1. Working schedule

We serve a global clientele, and we need an Invigilator to cover our customers residing in North and South America countries. The working schedule is Monday to Friday, from 6:30 PM to 10:30 PM CET with a total of up to 20 hours per week.

1. Typical duties and responsibilities

• Conduct the verification process to ensure all candidates are prepared to take the exam as per the Online Exam Guide
• Oversee the candidates who are taking the exam online to ensure they meet the Online Exam Guide and examination rules.
• To provide technical assistance and guidance to the online exam candidates for scheduling their online exam sessions.
• Think fast to find answers/solutions, and respond quickly to customers awaiting a solution, all with a polite, empathic, and professional voice and manner.
• Verify and validate online examination profiles.
• Meet deadlines for all specific tasks.
• Perform other related duties as assigned by management.

 

1. Job requirements

• Proficiency in English and Spanish (written & verbal);
• 1 to 3 years of professional experience (preferably working with international customers);
• College Diploma or Bachelor’s degree;
• Proficiency in computer systems and MS Office applications;
• Ability to follow compliance rules and provide customer service.

One is also required to have basic knowledge in troubleshooting technical issues related to internet connections, and computer peripheral devices (keyboard, mouse, webcam, microphone, etc). And it goes without saying that one must poses great customer service skills! Our customers are at the center of what we do, and their satisfaction is what keeps us going!

1. Job location: Remotely

Before applying we recommend you read about our Corporate Culture to have an understanding of what kind of people are we looking for: https://pecb.com/pdf/brochures/pecb-corporate-culture.pdf.

To apply, please submit your application before 2021-04-15, at https://pecb.com/en/jobs.  

Resumes sent via other means will not be considered. Only shortlisted candidates will be contacted.

 

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