Customer Service Manager
Overview
PECB is looking for an enthusiastic Customer Service Manager (CSM) to join its team in Prishtina, Kosova. The top priority of the role will be to help our organization provide top-notch service to our Clients, Partners, Trainers, and Distributors worldwide. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower and need our Customer Service Team to resolve the issue.
The role requires balancing technology and human empathy to build customer trust and loyalty. The right candidate will be required to have technical problem-solving skills, being computer literate, and proactive interaction with customers by engaging over multiple communication channels such as Live Chat, Ticketing, Email, and other instant messaging applications. CSMs play an important role at PECB by being positioned in the front line and handling support inquiries with an eye on feedback and suggestions. At PECB we strongly believe in continues improvement, and we welcome to apply all candidates interested in using this opportunity to join a global company and become part of a collaborative, and fast-paced professional environment.
If you possess the required skills and you are passionate for helping others, this job is for you.
Job Purpose
PECB is a customer-centric organization considering its customers as its greatest source of learning. The new CSM will be joining an existing and experienced team of CSMs and among others, will be supporting one of top PECB’s Partners. The purpose of the position will be to promote and improve our customer service values by offering high-quality service before, during, and after customers complete their transactions.
Typical Duties and Responsibilities
Preferred Qualifications
Job Type:Full-time
Working hours: Day-shift 8-30 AM to 05:00 PM | Night-shift 03:00 PM to 11:00 PM.
Job location: Prishtine, Republic of Kosovo
Before applying we recommend you read about our Corporate Culture to have an understanding on what kind of people are we looking for: https://pecb.com/pdf/brochures/pecb-corporate-culture.pdf.
To apply, please submit your application before July 17, 2020, at https://pecb.com/en/jobs.
Resumes sent via other means will not be considered. Only shortlisted candidates will be contacted.
Shpallja ka skaduar