Customer support agent

CANDIDATE INFORMATION 

Role : answering customer support queries by email, by chat and social media. 
No phone communications. 
Location : Our Pristina office 
Mandatory language:  English (advanced) 
Optional languages ​​(by order of preference):  Spanish, French, Portuguese, Italian, German, Turkish, any other languages ​​are an advantage. 
Schedule:  Full-time, 8 hours , Monday - Friday 
After successful training week end shifts. 
Skills:  Understand & solve issues, computer proficiency, advanced level of English (written), teamwork with other teams to optimize so issues do not repeat 
Previous experience:  It is an advantage, but not a necessity if you fit the job description 
Career path:  Growth in position and responsibility are encouraged, we try to understand your talent and develop it. Good agents can grow in: marketing (digital, social media), copywriting, sales (pre and post) or work flow coordination and organization. 
Training:  Familiarization and development  on  our  processes and tools  . 

 
HOW TO APPLY:  

Fill out the form: 
https://docs.google.com/forms/d/e/1FAIpQLScS4S-Wsq6696BJWLGkNYTc5ZafDURl1AN25djZb2W1JaLqaA/viewform 
Application will be followed by screening and competency interview. 
The goal is to understand if both the candidate and the company fit for success. 
Interviews are conducted by the company itself. 

 
ABOUT US 

Origin:  Swiss company  created over  30 years ago.  Further details will be shared during the interview. 
International presence: Every day we serve customers from 130 countries.  
Way of  work:  Dynamic, interesting, challenging, exchange of ideas, unity to reach the common goals: success. 
Philosophy: we are interested in long term employment as we will be investing in each candidate. 
Values: Loyalty, reliability, trust and smart working; all will lead to mutual growth. 

 
RESULT 

Promising career in a challenging, international and dynamic environment.  Your input can help develop and optimize workflow s  to grow and grow yourself.