Customer Service Representative - Intern

Insurance Customer Service Representative - Intern

This position is for a college student who can work full time US hours. This is for an undefined period and could last 1-3 months. During the first three months of employment, you will be expected to work in our Prishtina office Monday - Friday (flexible schedule). After the initial 3 month period, the in-office requirement and option to work full time will be determined based on your performance and the manager’s discretion.

Duties:

• Keeping good record of the insurance policies
• Process policy changes, updates, and renewals accurately and efficiently
• Supporting the billing team in their day-to-day activities
• Handling customer inquiries via phone and email
• Identify opportunities to improve the customer service experience, processes, and communication as needed
• Positive and professional demeanor 

Requirements:

• Good oral and written communication skills
• Ability to interface directly with customers
• A high level of accountability and ownership of work
• Ability to work on time-sensitive deadlines
• Resourcefulness and ability to consult others to get a job done
• Strong ability to prioritize tasks and manage time

Job type: Full-time

Weekly day range: Monday to Friday 

Work Location: Str. “Ukshin Hoti”, no. 120, C3, Ramiz Sadiku Complex 10000, Prishtina