Remote Customer Support Specialist (English)

https://onecontact.com.mk/job/detail/remote-customer-support-specialist-english

As a Remote Customer Support Specialist, you’ll be supporting clients via emails & phone and performing routine follow-ups to ensure completion of work and minimize aging of tasks. For this role, we're looking for a candidate who speaks fluent English andhas proven customer service skills.

Roles & Responsibilities

• Provide support via phone and Email
• Ability to work with sensitive and confidential information
• Ability to work on multiple platforms.
• Researching/resolving inquiries from clients
• Identification of individuals in the database
• Establish and maintain good relationships with clients
• Bring forth suggestions for improvement and support the Team Manager to implement changes and encourage company growth
• Performs miscellaneous duties as assigned to support the daily business activities of the department and the company.
• Maintain 24 hr. response time to client emails/ requests/ questions
• Ability to meet established quotas and workload requirements
• Work in a team environment
• Work closely with department manager and supervisor to ensure daily workloads are processed in a timely manner

Qualifications

• Fluency in English is the primary qualifier for this role
• 2+ years of experience in a professional support function
• Considerable experience using Microsoft Office Suite and Outlook + ability to learn/utilize other software packages relevant to supporting the team’s core requirement
• Strong sense of urgency, integrity, and ability to multitask in a team-centered environment
• Ability to perform duties with minimal supervision and exercise independent judgment and discretion as required
• Excellent time management & organizational skills with the ability to meet tight deadlines

Working Hours
This is a Full-Time Position

Mon – Fri (9:00 am – 5:00 pm Eastern Time Zone US/Canada)

Working a rotational weekend shift every 3 weeks.

What We Offer

• 100% Remote Work- Work From Anywhere
• Opportunity To Learn & Develop New Skills
• An Open & Collaborative Work Environment
• A fair and diverse company culture

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. So, if you have a passion to learn & you’re excited about Customer Support, Fill up the application form on the right & Submit Your CV Today!