Customer Relationship Manager (CRM) 

Customer Relationship Manager (CRM) 

Solace Group | Pristina, Kosovo 

POSITION: Customer Relationship Manager  

LOCATION: Pristina, Kosovo (Fully Office Based, Dukagjini Centre) 

SALARY: €600 to €900 Gross, with performance progression 

Solace Group is a UK-based Prop Tech company opening its first international team in Kosovo. We provide an all-in-one  digital platform for UK estate and lettings agents, covering client money, maintenance, compliance and inspections,  supported by a dedicated team running each agent's operations under their own brand. As we scale, we are building out a  commercial team in Pristina to support our growth across the UK market. 

We are looking for an experienced Client Relationship Manager with a minimum of 5 years of experience in customer  relationship management and client servicing. The ideal candidate will have strong communication and leadership skills,  experience handling client relationships and ensuring customer satisfaction, and the ability to maintain strong professional  relationships with UK-based clients. Digital marketing knowledge is highly preferable for this role.. 

THE ROLE 

You will be responsible for managing and strengthening client relationships while ensuring excellent customer engagement  and service delivery across the UK market. This is a strategic and hands-on role requiring strong communication,  relationship-building and organisational skills. 

RESPONSIBILITIES 

• Build and maintain strong long-term relationships with UK estate agency clients and decision-makers.
• Serve as the primary point of contact for client communication, support and relationship management.
• Coordinate with internal departments to ensure smooth onboarding and ongoing client satisfaction.
• Handle client queries, escalations and feedback professionally and efficiently. 

• Maintain accurate CRM records, customer interaction reports and account updates. 

• Work closely with senior management on customer retention and relationship management strategies.
• Monitor client satisfaction levels and proactively address concerns to improve service delivery.
• Support customer engagement initiatives across email, LinkedIn and digital communication channels.
• Analyse customer feedback and service performance data to improve customer experience.
• Represent the company professionally during meetings, presentations and client interactions 

WHAT WE ARE LOOKING FOR 

∙ Experience in customer service, client relations, or account management  

∙ Strong communication and interpersonal skills  

∙ Excellent communication in English  

∙ Ability to multitask and manage time effectively  

∙ Problem-solving mindset with a customer-focused approach  

∙ Familiarity with CRM or property management systems (preferred)  

∙ Ability to work independently in a remote environment  

WHAT WE OFFER 

• Starting salary of €600 gross per month, progressing to €900 gross after the probation period (6 months), based on  performance. 

• Career progression opportunities within an expanding international company. 

• Direct exposure to the UK property and technology market. 

• Modern office environment in Dukagjini Centre, Pristina. 

• Work-related expenses covered. 

• Structured training and professional development opportunities.

• Collaborative and supportive working environment. 

• Working hours: Monday to Friday, 08:00 to 17:00 (UK office hours). 

HOW TO APPLY 

Suitably qualified and motivated candidates are invited to submit applications to [email protected]. Only  shortlisted candidates will be contacted for interview.