Customer Success Representative

For our Client, we are looking for the following position in Kosovo:

Customer Success Representative . Pristina, Kosovo

As a Customer Success Representative (CSR), your number one focus will be to ensure that our customers have a fantastic experience with our Company. You will proactively engage with customers and respond to customer inquiries over chat, phone, and e-mail, as well as working with our sales and technical support teams to improve internal processes and contribute ideas for product improvements. The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business, and rapidly advance your career. 

 

Responsibilities: 

● Deliver consistently professional customer support over chat, e-mail, and phone, including onboarding, answering technical questions, providing proactive support, and interfacing between customers and our support engineers to resolve technical issues 

● Meticulously document customer interactions 

● Help our customers get the most value out of our product to ensure customer satisfaction, retention, and growth 

● De-escalate difficult customer situations with empathy and professionalism 

● Work with other members of the Customer Success team on improving processes, tools, and documentation 

● Contribute feedback and feature requests based on customer interactions and insights 

 

Requirements: 

● 1-3 years of experience in a customer-facing role (customer service, support, retail, sales, etc. Internships count!) 

● Exceptional English communication skills and professional presence on the phone and over email 

● Strong interpersonal skills and reliable work ethic 

● Organization and time management skills 

● Creative problem-solving in a fast-paced environment 

● Empathetic, positive attitude – you’re enthusiastic about helping our customers succeed 

● Able to commute to our new office in Pristina. (May be required to work from home until the office is ready for us to move in) 

 

Nice-to-Haves: 

● Experience working with remote coworkers in other time zones. 

● Experience in the supply chain industry 

● Experience at a tech startup 

● Experience with customer support tools such as Hubspot and Zendesk 

● Ability to communicate in multiple languages (German, Spanish, Mandarin, etc) 

 

Benefits: 

● Competitive salary 

● Unlimited vacation policy 

● Paid time off for public holidays 

● Flexible work schedule 

● Small, collaborative, rapidly-growing team that is passionate about ensuring every team member has the opportunity to grow and make an impact

 

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at k.qorraj@theheadhunter.com if you have any technical questions related the application, please, contact directly Mr. Kreshnik QORRAJ on mobile no. +383 44 224466 (Monday – Friday).

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