Enterprise Technical Support Engineer with Spanish

Enterprise Technical Support Engineer with Spanish


Sutherland is seeking a motivated and passionate person to join us as an Enterprise Product Support Engineer of Veritas NetBackup Software Suite. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

This role gives you the opportunity to acquire in-depth IT knowledge and be part of a busy, energetic, and supportive team. You will have a chance to develop your technical skills and work closely with experts in different technologies. In this position you will only work with corporate customers, with the primary responsibility to successfully troubleshoot and resolve complex technical issues with Enterprise data backup and recovery products. If you are eager to learn and ready to take the next step in your career, please contact us to learn more.

What you’ll do:

  • Design, Build, Test, Deploy and Maintain reliable, scalable systems and applications to process our current and expected future loads
  • Planning, installing, and deploying highly available solutions on public cloud
  • Develop the automation tools for deployment, patch updates and disaster recovery
  • Support the agile software development process among cross-functional teams to ensure smooth product delivery
  • Automating build, release/deployment, manual processes, and workflows
  • Perform incident/alert troubleshooting, problem analysis and provide high quality solutions to technical issues
  • Support deployment activities of development and production releases including troubleshooting of release blockers such as infrastructure, configuration, and code.
  • Assist development in troubleshooting system and software issues in all environments
  • Write effective documentation
  • Manage RCA, Incident Process, and Risk Analysis of the cloud services
  • On-call support in cases of issues on production environment

Who you are:

  • 2 + years minimum experience providing 2nd or 3rd level support in a corporate or enterprise scale environment.
  • Fluent in Spanish and English languages
  • Excellent problem-solving skills
  • Analytical thinking and ability to multitask
  • Ability to resolve complex problems with a positive and professional demeaner
  • Basic knowledge of storage technologies, tape drives and libraries solutions.
  • Knowledge/experience of working in cross platforms server environments.
  • In-depth knowledge or experience in any of the following will be considered as advantage:
    - Microsoft Windows Server 2008/2008R2/2012
    - Knowledge of Databases - Microsoft SQL, Oracle, Sybase , DB2, Etc.
    - UNIX operating system (Sun Solaris, HP-UX, AIX , Linux ( Red Hat or SUSE)
    - Experience of SAN/clustering or managing Disk arrays such as EMC Storage, Hitachi, Sun Storage, NetApp.
    - Knowledge of Server hardware or previous experience with


It’s not just a job, it’s your career

Apply here: http://sf.joinsutherland.com/tp/rj6_bBHvv.e_K

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