Job Title: Insurance Customer Service Representative 

Location: Str. “Ukshin Hoti”, no. 120, C3, Ramiz Sadiku Complex 10000, Prishtina

Company: Main Street Property & Casualty Agency LLC

 

About us:  At Main Street P&C we pride ourselves on providing exceptional insurance solutions to our clients. We are dedicated to customer satisfaction and are looking for a motivated Insurance Customer Service Representative to join our dynamic team.

 

Duties:

• Keeping good record of the insurance policies
• Process policy changes, updates, and renewals accurately and efficiently
• Supporting the billing team in their day-to-day activities
• Handling customer inquiries via phone and email
• Identify opportunities to improve the customer service experience, processes, and communication as needed
• Positive and professional demeanor

 

Requirements:

• Good oral and written communication skills
• Ability to interface directly with customers
• A high level of accountability and ownership of work
• Ability to work on time-sensitive deadlines
• Resourcefulness and ability to consult others to get a job done
• Strong ability to prioritize tasks and manage time

 

How to apply: If you are passionate about providing excellent customer service and want to be part of a supportive team, we want to hear from you! Please submit your resume.

 

Main Street P&C is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

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