We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as an IT Support Engineer.
The Role:
As an IT-Support Engineer, you will join our Internal IT team, as 1st contact to our Celonauts, being responsible of troubleshoot and resolve various technical issues.
The work you’ll do:
- Resolve, transfer or escalate IT tickets raised by internal employees.
- Work in an international IT support team to solve issues globally.
- Troubleshoot and resolve various technical issues via phone, email and remote control.
- Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace.
- 1st contact & responsible for Onboarding of new Celonis employees in the Pristina office.
- Communication with our users and staff to understand, identify, document and resolve problems.
- Performing simple repairs to computing and related equipment.
- Develop documentation/user guides for common user issues.
- Mobile Device support for corporate smartphones.
- On-site support for the Celonis Pristina Office.
- Ability to work on a weekly shift.
- Ability to be on-call.
- To be the 1st contact person in IT-questions for a large rising and cool company.
- Learn everyday something new in our international IT team.
- To be a very good service provider in a superfluid company.
The qualifications you need:
- Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016)
- Basic knowledge of Active Directory
- Basic knowledge of TCP/IP networks
- Microsoft O365 knowledge
- Operate and maintain network printers and network components like video-conferencing systems based on Zoom
- Trouble shoot drivers / software applications
- Knowledge in Mobile Device Management solutions
- Prior experience in desktop support and equipment
- 2+ years in desktop support
- 2+ years in Windows 10 and MacOS support
- 1+ years in Basic Active Directory Administration
What Celonis can offer you:
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
- Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
- Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
APPLY HERE: https://boards.greenhouse.io/celonis/jobs/4875501003
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