KS Outsourcing is seeking for our client a talented Technical Support Engineers for a leading support position in the global Technical Services organization.

Supporting our customers via email and over the phone and through webcasts, guiding customers and Sales Engineers in

Product installation, operations and troubleshooting.
Maintaining and updating our client knowledge base, participating in the buildup of the support organization,
Introducing support methodologies and tools and more.
Working in tight integration with based support center, and the US based support center.

Fluent English, Manage customer. Customer facing,



  • At least 3 years previous experience in similar position, in a software company
  • Experience in Linux/UNIX environments
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
  • Experience in support of network security software products
  • Experience in Linux script languages (PERL, shell) – advantage
  • Independent, resourceful, problem-solver, result oriented
  • Fast learner
  • Team player, pleasant and with a high level of integrity
  • Excellent written and verbal communication skills in English
  • Operating well under-pressure, multi-tasking
  • Willingness to work at irregular hours, to support our customers world-wide


For more details regarding this position and client please contact us at info@outsourcing-ks.com

Job Location: Pristine, Kosovo 

To apply for this position please send your resume to info@outsourcing-ks.com

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