At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.       

We believe (and live!) four core values: 

1. Create transparency first—everything else comes second:
   We believe that trust is critical, and we depend on each other to be transparent and open—and to consistently deliver on their word.
2. Make it simple: We work hard to deliver creative technical solutions to complex problems.
3. We’ve got your back: We are fiercely loyal to our team.
4. Relentless iteration: Our desire to learn new things and create innovative solutions—every single day—is unmatched.

 

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

 

As the IT Support Specialist based out of the Kosovo office, you will play a critical role being the first point of contact supporting the Kosovo team. The role will work closely with the IT Manager and other IT Specialists located in our Boston office.

Our ideal candidate must have:

• 2 or more years of experience working in the IT field at a business or organization.
• General knowledge of technologies including cybersecurity, cloud infrastructure, networking, storage, collaboration tools, service desk, etc.
• Experience configuring and working in cloud-based business systems, such as G Suite, Slack, Jira, Salesforce, etc.
• Ability to work in a fast-paced environment, problem-solving skills, and troubleshooting abilities.
• Excellent verbal/written communication and interpersonal skills.

Nice to haves:

• Experience with identity service providers such as JumpCloud, Okta, or OneLogin.
• Experience with password manager solutions such as Keeper or LastPass.
• Experience supporting Ubiquiti networking devices (firewalls, switches, and wireless access points).
• Familiarity with SOC 2 and ISO 27001 compliance and auditing (Vanta).
• Familiarity with software deployment and patch management.
• Any IT certifications such as A+, Network+, Microsoft, Cisco, etc.

What you’ll be doing:

• Supporting Tive employees as a technical resource and assisting whenever our help is needed.
• Buying laptops and equipment for the Kosovo office through online websites.
• Onboarding and offboarding employees, such as setting up accounts and laptops, and laptop retrieval.
• Resolving IT requests submitted by employees through our service desk portal.
• Working on projects to improve the technical infrastructure at Tive.
• Maintaining security policies and practices Tive employees should be adhering to.
• Documenting IT practices by creating knowledge base/how-to pages for future use.

 

Additional Need to know Information:

• Ability to work with remote employees in other time zones outside of CET.
• Working hours are expected to be between 9 am - 5 pm CET, with occasional times when working hours may be outside of the expected time frame.
• The role is expected to work physically in the Kosovo office, and occasionally working remotely.

 

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.

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