At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.
 

We believe (and live!) four core values:

1. Create transparency first—everything else comes second:
   We believe that trust is critical, and we depend on each other to be transparent and open—and to consistently deliver on their word.
2. Make it simple: We work hard to deliver creative technical solutions to complex problems.
3. We’ve got your back: We are fiercely loyal to our team.
4. Relentless iteration: Our desire to learn new things and create innovative solutions—every single day—is unmatched.

 

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.
 

As a Managed Services Specialist at Tive, you will play a critical role in the larger ecosystem of IoT devices, software, and people that work to ensure shippers and 3rd party logistic providers (3PLs) can rest easy knowing their shipment is being monitored at all times.

 

Our ideal candidate will have:

• 1+ years experience in a customer-facing role,
• Outstanding customer service skills,
• Excellent verbal and written English,
• Excellent verbal and written communication skills,
• The ability to effectively prioritize tasks whilst working in a fast-paced environment, and
• A high school diploma or equivalent, however, a Bachelor’s degree would be even better.
• In addition, they may have:
• Previous experience working with truckers, dispatchers, carriers, and/or 3PLs, and
• Fluency in Spanish or any other language is a plus.

What you’ll be doing:

• You will actively monitor shipments on the Tive platform.
• You will address and resolve alerts triggered by Tive tracking devices.
• You will engage with customers and transportation partners in a proactive and holistic manner.
• With the four Tive core values in mind, you will provide excellent customer service to internal and external customers.

Need to know info:

• Monitoring the logistics pipeline is a 24-7 operation, and thus you may be required to work outside the typical office working hours and days.
• This is a remote position. However, we have an office in Prishtina that you can go to if you prefer to work from the office.

 

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.

 

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