https://onecontact.com.mk/job/detail/remote-client-services-representative-csr

Skills & Experience:

You’re someone who figures things out independently and is eager to learn new things. You possess strong leadership abilities and are keen to make your mark in a growing, thriving industry. Reporting directly to the Client Services Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship, and identify new opportunities for clients to find success using our products,

Role and Responsibilities

• Manage the support desk by promptly responding to customer inquiries, troubleshooting issues, and providing resolutions to ensure a high level of customer satisfaction.
• Effectively oversee all new client relationships from sales handoff to service mode
• Serve as the primary point of contact for customer inquiries, addressing their concerns, and providing accurate information promptly.
• Support new client onboarding implementations
• Maintain strong internal records of all client communications during onboarding process and beyond
• Effectively communicate with clients and team members within a remote work environment
• Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds
• Use data, trends, and client feedback to identify opportunities to expand business with clients
• Provide support for client renewals and upsells
• Continuously enhance workflows, streamline processes, and contribute to developing comprehensive
  documentation to ensure high efficiency, scalability, and consistent service delivery.
• Contribute to team brainstorming sessions for new products and services
• Actively monitor customer satisfaction levels and gather feedback to identify areas for improvement and implement necessary measures to enhance overall customer experience.
• Contribute to the development and implementation of customer service policies, procedures, and best practices to improve service quality and efficiency.

What you bring to the team

• 1 year of proven experience working in Client Success/Service/Support or Account Management related functions
• Excellent problem-solving skills with the ability to identify issues, propose solutions, and implement effective resolutions.
• Strong interpersonal skills with the ability to build and maintain positive relationships with clients and team members.
• Familiarity with customer relationship management (CRM) systems and experience in managing customer data and interaction would be an asset
• Strong presentation and training skills
• Strong analytical thinking
• Strong understanding of website content management (e.g. WordPress) and social media engagement
• Strong understanding of Microsoft Office/ Google Products/Windows operating systems and programs
• Strong command of the English language (both written and verbal)
• Self-motivated, team player, personable, adaptable, and well-organized
• Access to high speed internet for remote work

Nice-To-Have

• Experience in the Radio or TV Industry would be an asset

Educational background in media, communications, broadcast or equivalent would be an asset.

Working Hours

Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)

What We Can Offer

• An Attractive Salary Package + Benefits
• 100% Remote Work - Work From Anywhere
• Working In An International Team
• Opportunity To Learn & Develop New Skills
  
  
   

Apply Today & Join Our International Team of Support Professionals!