Responsibilities:
- Ability to work with sensitive and confidential information
- Maintain 24 hr. response time to client emails/ requests/ questions
- Completes work in timely manner and strives to increase productivity
- Use of screening production and drug testing systems for ordering, and processing of screening work. Raw data processing and scoring and review of scoring results are just a few of the functions.
- Thoroughly understands and follows all client requirements using available resources to ascertain services required as it relates to assigned duties. Questions and issues should be escalated as appropriate
- Researching/resolving inquiries from technicians, servicing companies and clients, as it relates to the screening process
- Use of screening system to understand status of contractor screenings, including support of drug testing process when needed
- Performing routine follow-ups, assigned audits to ensure completion of work and minimize aging of orders.
- Identification of individuals in our database that need services
- Management of duties with competing demands
Qualifications:
- Excellent English – verbal and written communication skills
- Exceptional customer service skills
- Positive, self-motivated attitude with high energy
- Ability to think, problem-solve, take action, and follow-through
- Must be flexible to work shifts as required (evenings, weekends, and holidays)
Requirements:
- A quiet room to work
- A Headset
- Upload of 10 MB and Download of more than 10 MB for Internet
- Windows 10 Computer with minimum 4 Gig RAM
