Remote Customer Support / Ticket Management

One Contact
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Remote Customer Support / Ticket Management

Onecontact TECH is looking for a REMOTE Customer Support Ticket Management Administrator who is a multi-tasker and is looking to work in a global organization and deliver quality of service to clients when it comes to communication and response times.

 

Roles & Responsilibities

  • Answer incoming customer calls regarding product problems, service questions, and general customer inquiries
  • Log support cases received by phone and email
  • Responsible for responding to customer emails received and outbound calls to customers as required
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on company processes and policies
  • Monitor all call queues to ensure customers support cases have been assigned
  • Catering Backlog support cases and reaching out to internal members for follow-up on said cases
  • Updating and creating our cases, i.e. Portal access requests, Reset password requests, Documentation requests, Operational Metrics tracking cases, Contact List Review tracking cases, and Cloud Support tracking cases
  • Managing contact lists for organizations working with the company

 

 Qualifications

  • 1-2 years of experience managing support tickets
  • Experience working with Zendesk, Jira, or any ticketing system
  • Fluency in spoken and written English
  • Multi-tasker with a Positive Attitude

 

Nice-To-Have

  • Past Experience of working in a Software company

 

 What We Offer

  • 100% Remote Work- Work From Anywhere
  • Opportunity To Learn & Develop New Skills
  • An Open & Collaborative Work Environment

 

 Working Hours

  • MON - FRI 9 am - 5 pm EST (Canada/US)
     

Apply Today & Join Our Global Customer Support Team!

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