Senior Account Manager; 

We are currently seeking a talented and experienced Senior Account Manager to join our team and play a pivotal role in managing and expanding client relationships.

 

Responsibilities:

Client Engagement and Relationship Management:

- Cultivate and maintain strategic relationships with key clients, serving as the primary point of contact.

- Conduct needs assessments, gather client feedback, and identify opportunities for enhancing services.
 

Project Management:

- Collaborate with clients to define project scopes, objectives, and timelines.

- Coordinate with internal teams to ensure seamless execution of projects according to client specifications.

 

Client Retention Strategies:

-Develop and execute comprehensive client retention strategies, ensuring high levels of satisfaction and sustained long-term partnerships.

-Anticipate client needs and proactively address potential challenges to prevent dissatisfaction.

-Engage with executives and senior stakeholders within client organizations, demonstrating a keen understanding of their business goals and challenges.

 

Client Feedback and Retention:

- Proactively seek client feedback to measure satisfaction and implement strategies for service enhancement.

- Develop initiatives to improve client retention rates and contribute to business growth.

Documentation and Record-Keeping:

- Maintain accurate records of client interactions, project details, and agreements.

- Ensure compliance with industry standards and governance requirements in documentation and processes.

 

Thought Leadership:

-Represent the agency as a thought leader in the marketing industry through participation in conferences, webinars, and writing articles on relevant topics.

-Leverage industry knowledge to position the agency as a go-to resource for clients seeking innovative marketing solutions.

 

Crisis Management and Conflict Resolution:

-Navigate complex client situations and crisis scenarios with a calm and strategic approach, ensuring swift resolution and maintaining trust.

-Act as the escalation point for critical client concerns, demonstrating strong problem-solving skills.

 

Collaboration with Account Director

- Work closely with the Account Director to align client strategies with overall business goals.

 - Collaborate on account planning, ensuring a unified and cohesive approach to client management.

 - Seek input and guidance from the Account Director on strategic decisions and client engagement initiatives.

 - Regularly update the Account Director on project progress and client interactions for strategic alignment.

 

Collaboration with Creative Department:

    - Partner with the Creative Department to translate client objectives into creative strategies.

    - Facilitate communication between clients and the Creative Department to ensure alignment on project deliverables.

    - Coordinate brainstorming sessions and idea exchanges to enhance project creativity.

    - Provide valuable client insights to the Creative Department for the development of impactful campaigns.

 

Teamwork:

    - Foster a collaborative and positive work environment within the account management team.

    - Encourage open communication and knowledge sharing among team members.

    - Actively participate in team meetings and contribute to collective problem-solving.

    - Promote a culture of teamwork and cross-functional collaboration for overall project success.

 

Strategic Planning with the Team:

    - Engage the account management team in strategic planning sessions to gather diverse perspectives.

    - Encourage team members to contribute ideas and insights for client solutions.

    - Lead by example in demonstrating a commitment to teamwork and collaboration.

 

If you are interested in this role please send your CV at:  info@zeropozitive.com 

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