Job Position :Supervisor

 

At Sixt, customers are guests. It’s not a rental transaction but an experience as that of a five-star hotel. Sixt hires service-oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars, we have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

 

Position Overview

As a supervisor, you will be responsible for developing your team members while ensuring that we are providing a first-class customer service experience. As an essential part of the team, you will assist with increasing profitability as you train and develop with your staff.

• You have a strong leadership, personnel management and development
• You are responsible for coordinating and optimizing all processes in the branch
• You ensure a high level of customer satisfaction whilst adhering to our service standards
• You manage the day-to-day business in your
• You are responsible for the preparation, valeting and ensuring vehicles are to a high standard
• Actively providing a high level of customer service
• Ensure that any vehicle damages are reported, and the Branch Manager is notified
• Refueling of the vehicles when required
• Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness.
• Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
• Handle or assist in the resolution of customer service issues if other staff members are unable to.
• Ensure the effective process of all types of car rental transactions
• Monitor prices and set rates for walk-ups
• Conduct daily, weekly and monthly competitive market analysis
• You are in charge of our internal (operations-) process controlling - (Controlling cash box, checking of overdue rental vehicles, reporting on customer satisfaction, fleet processes, branch to do list, health & safety etc.)
• Coach rental agents on how to improve sales and service.
• Provide excellent customer service in all customer contact situations
• Maintain cleanliness and order in the office area
• Handle customer complaints with professionalism and confidence
• Complete daily, weekly, and monthly reporting
• Meet with the branch manager to review branch progress
• Handle all telephone and email inquiries in a friendly and helpful manner
• You organize the day-to-day in the station
• Completing transactions for vehicle rental on the front office desks
• Selling SIXT’s full product range, offering exciting opportunities for ancillary sales enthusiasts
• Maximizing 'walk up' business
• Monitoring reservation and vehicle rental returns
• Greet our customers on the return of their hire for check-in
• Collecting and delivering vehicles between car parks and other locations
• Damage reporting
• Ensuring ready lines are full of correct vehicles

 

Qualifications

• Strong knowledge of customer care techniques and processes
• Must have a minimum of 1-2 years of work experience in sales and customer service
• Must have good supervisory and strong communication skills
• Must have the ability to work under stressful and unusual situations in order to maintain good customer service
• Exceptional interpersonal skills required
• Strong organizational skills with the ability to multi-task
• Ability to coach, motivate and interact with others
• Ability to prioritize and meet deadlines from multi-staff members within the department
• Excellent organization and planning skills
• Excellent analytical and listening skills
• Must have a valid driver's license
• Must be at least 25 years old
• Must be able to work a flexible schedule including day and/or evening hour

 

Benefits

We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid vacation, medical, dental and vision benefits and future growth opportunities within the company.

The information listed above is intended to describe the general nature and level of this position.  Essential functions and responsibilities may change as business needs require.  Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car.  

Come join our team! Apply now

We welcome you if you join us:

• Monthly salary 792.75 gross + food ration 

• Trainings and further development opportunities.

 

All interested candidates who meet the above conditions are encouraged to apply by sending their CVs and references to the email address krenareshala@sixtkosovo.com and mark the position you are applying for: Supervisor.

The CV submission deadline is 30.11.2024

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