Technical Support Engineer

Kosbit L.L.C.
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Kosbit is seeking a Technical Support Engineer to provide enterprise-level support to our partner, a leader in providing security automation and orchestration solutions. This is a dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management.



  • Work directly with customers and partners to provide enterprise-level customer support;
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments;
  • Develop or expand tools to help troubleshoot issues that help improve customer experience;
  • Reproduce customer issues and, if necessary, file bug reports, escalate cases to Engineering, and provide any necessary documentation;
  • Provide outstanding customer service and maintain customer relationships with our clients;
  • Gain a deep understanding of our Clients' security automation product;
  • Conduct periodic on-call duties.



  • 2-3 years’ experience in Technical Support, Security Operations, or Incident Response capacity
  • Comfortable troubleshooting Python and JavaScript 
  • Comfortable working with Linux command-line
  • Use logical approaches to problem-solving and troubleshooting
  • Proactive insight and highly organized
  • Incredibly sound verbal and written communication skills, and relationship-building capabilities
  • Excellent time management skills with the ability to prioritize and organize issues effectively
  • Passionate about technology with a strong desire to work in a fast-paced environment
  • Works well as part of a team and contributes to continuous improvement


Preferred Skills:

  • Familiarity with Docker and Kubernetes (K8s) 
  • Familiarity with MongoDB, Shell Scripting, and Regex 
  • Experience working with RESTful APIs 
  • Experience with enterprise cybersecurity tools (SIEM, EDR, Threat Intel, Proxy, etc.)


Please apply by sending your CV at and make sure to indicate the job title on subject line.

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