On-Premise Deployment Engineer | Open Positions: 4

Job Description

The Company

ISA Consulting is an IT company offering end-to-end solutions in Digital Transformation, Digital Consulting and Business Process Services - supporting all Tech Stacks. Collectively we service a multitude of clients across industries and company verticals. We are a culmination of some of the brightest Full Stack Developers, Data Engineers, Architects, Project Managers, Quality Analysts, Strategists, spanning across multiple time zones.

Job Summary

We are seeking an experienced On-Premise Deployment Engineer to support and maintain enterprise software installations in customer environments. This Tier Two support role involves resolving complex technical issues, managing on-prem deployments, and collaborating closely with teams across customer success, infrastructure, security, and product development. The ideal candidate will be hands-on with installations, upgrades, and troubleshooting, ensuring smooth operation and high-quality service for on-premise clients.

Responsibilities & Duties

Install and maintain the company's software for On-prem customers
Resolve on the fly potential issues that might come up during an On-prem software installation or upgrade
Keep and maintain accurate software installation and upgrade notes
Attend daily and weekly Customer Support calls and meetings
Utilize Company's Customer Support Help Desk infrastructure to aid and expertise to customer inquiries
Utilize knowledge, skills, application expertise, log file and error message analysis, knowledgebase articles to answer questions and solve technical problems in a timely manner
Provide mentorship and training to existing and new team members
Assist in the development of installation packages and documentation
Assist customers with running SQL scripts to aid in automation or functionality or the software
Contribute to software documentation, guides, and knowledgebase articles
Summarize customer requests for feature additions and enhancements and present to Product Development for prioritization.

Requirements and Skills

Excellent written and oral communication skills.
Technical, logical thought process
Ability to stick to deadlines
Ability to prioritize and delegate
Engaging personality and ability to engage others.
Keen sense of attention to detail.
Seeker of excellence with an unending pursuit of improvement.
Unselfish team player.
Passion for technology

Mandatory Requirement

The position does not allow collaboration under Business-to-Business (B2B) contract arrangements. Candidates must be willing to enter into a standard employment relationship, fully aligned with current labor laws and regulations.

We are looking for individuals who:

Are available for full-time engagement.
Consider this role as their primary professional commitment (main job).

Education & Experience

College degree in Computer Science or Information Systems
Solid understanding of networking principles, network management protocols, network communication protocols and network security protocols, - Ethernet, IP/IPX, TCP, HTTP, FTP, SMTP, DNS
Solid understanding of the Software Development Life Cycle, Planning, Requirements, Design, Build, Document, Test, Deploy, Maintain
Solid knowledge of Linux OS and prior experience with Linux server deployment, configuration and maintenance
Solid understanding and prior experience with Kubernetes and containerized applications
Experience with deployment, administration, monitoring and maintaining Kubernetes and Docker environments
Knowledge of MS SQL, architecture, table navigation, queries execution, user management, indexing
Good knowledge of enterprise level storage solutions and technologies, clustering, replications, NFS, CIFS, RAID, disk types
Good knowledge of server virtualization technologies
Knowledge of the Cloud computing services – Infrastructure as a Service, Platforms as a Service, Software as a Service
Support organization experience a plus
Prior eDiscovery experience a big plus
Excellent written and oral communication skills.
Technical, logical thought process
Ability to stick to deadlines
Ability to prioritize and delegate
Engaging personality and ability to engage others.
Keen sense of attention to detail.
Seeker of excellence with an unending pursuit of improvement.
Unselfish team player.
Passion for technology.

Hiring Policy

This job description may evolve over time. ISA Consulting is dedicated to diversity and inclusion, ensuring a fair workplace for all, regardless of race, color, religion, gender, national origin, age, disability, or any other protected status.

On-Premise Deployment Engineer

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